Refund and Returns Policy for startkarobar.com
At startkarobar.com, we aim to provide our customers with high-quality products and an excellent shopping experience. We understand that occasionally, issues arise, and you may need to return a product or request a refund. Below is our Refund and Returns Policy, which outlines the process and conditions for returns and refunds related to physical products purchased on our website.
1. Returns for Physical Products
We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your physical product, we offer a return policy under the following conditions:
1.1 Eligibility for Returns
You are eligible to return a product if:
- The product is defective (i.e., damaged or faulty upon delivery).
- You received the wrong product (i.e., different from what was ordered).
- The product is unused and in its original packaging.
Returns must be initiated within 7 days of receiving your order. After 7 days, we cannot accept returns.
1.2 Non-Returnable Items
Please note that the following items are not eligible for returns:
- Customized or personalized products.
- Clearance sale items or final sale items.
- Products that have been opened or used (unless damaged or defective).
1.3 Return Process
To initiate a return, please follow these steps:
- Contact Us: with your order number, a description of the issue, and any supporting photos (if applicable).
- Return Authorization: Our customer support team will review your request and provide you with return instructions. A Return Authorization Number (RA#) will be issued.
- Ship the Product: Once you have received the RA#, you must return the product to the address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or wrong item).
- Inspection: Once we receive the returned product, we will inspect it to ensure that it meets the return conditions (unused, in original packaging, and with all accessories).
1.4 Refund Process
After we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
- Refunds for accepted returns typically take 7-10 business days to process.
- The amount refunded will exclude the shipping fees (unless the return is due to our error).
3. Cancellations
If you wish to cancel your order for a physical product, please contact us within 24 hours of placing the order. Once the order has been shipped, it cannot be canceled, but you can proceed with a return after receiving the product, as per our return policy.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will guide you through the return process and provide you with either a replacement or a full refund, depending on your preference and product availability.
For damaged or defective items, we will cover return shipping costs. Please include clear photographs of the damage or defect in your email so that we can assist you promptly.
5. Exchange Policy
Currently, we do not offer direct exchanges. If you would like a different size, color, or item, please return the original item according to our return policy and place a new order for the desired product.